Contact Cloverdale Water Restoration

What's safe to do before the crew shows up in Cloverdale?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Homes near Cagles Mill Lake and Mill Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• Whether this happened overnight or in the last hour.
• Roughly when the house was built. Much of Cloverdale went up in the 1980s to 2000s, and the age points the crew toward likely trouble spots.
• If the furnace or water heater got wet.
• The name of your insurance company, if you've already decided to file.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Cloverdale?

Most homes in Cloverdale were built in the 1980s to 2000s, and in houses that age water heaters and appliance supply hoses are common leak points. Around Cloverdale, ranch homes are common. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Cloverdale service area?

The Cloverdale crew covers these neighborhoods:

• Stardust Hills · homes from the 2000s
• Sunset Ridge · much of it from the 2020s, basements are common
• Downtown Cloverdale / Main Street Historic Core · basements are common
• Deer Field Estates · homes from the 1980s to 2000s, basements are common
• Ivanwald Subdivision · most with basements

Calls from Greencastle, Gosport and Coatesville come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?